Política de Privacidade
This privacy policy explains how Recanto Feliz Acomodações collects, uses, and protects information when you use our online platform and services. We are committed to protecting your privacy and handling your data in a transparent and lawful manner.
Information We Collect
We collect information necessary to provide our services and operate our online platform. This includes:
Information you provide directly to us:
- Personal identification information (like your name, email address, phone number, postal address) when you make a booking, contact us, or use our services.
- Payment information (handled securely, often via third-party payment processors) necessary to complete transactions.
- Booking details and preferences related to your stay or use of our services.
- Information you provide when contacting us for support or inquiries.
Information collected automatically:
- Usage data when you visit our site, including your IP address, browser type, operating system, referral source, duration of visit, and pages viewed. This helps us understand how our service is used and improve it.
- Information collected through cookies and similar tracking technologies (explained below).
How We Use Your Information
We use the collected information for the following purposes:
- To provide and manage your booking and deliver the services you request (room rental, breakfast, Wi-Fi, housekeeping, local information).
- To process payments for services.
- To communicate with you regarding your booking, stay, or inquiries.
- To improve our services and online platform, personalize your experience, and analyze usage trends.
- To comply with legal obligations and regulatory requirements.
- To protect the security and integrity of our services and prevent fraud.
- With your consent, for sending promotional communications about our services that may be of interest to you.
Sharing Your Information
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
- Service Providers: We may share data with trusted third parties who perform services on our behalf, such as payment processing, booking management software, IT support, or analytics providers. These parties are obligated to protect your data and use it only for the purposes we instruct.
- Legal Requirements: We may disclose information if required to do so by law, regulation, legal process, or government request.
- Protection of Rights: We may share information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request erasure of your personal data under certain conditions.
- The right to request restriction of processing your personal data.
- The right to object to the processing of your personal data.
- The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.
- The right to withdraw consent at any time where we rely on consent to process your information.
To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance your experience, analyze usage, and operate the service. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.
Third-Party Links
Our site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page.
Contact Us
If you have questions about this privacy policy or our data practices, you can contact us at:
Recanto Feliz Acomodações
185 Rua dos Navegantes
Recife, Pernambuco
zip 51021-010
Brazil